Maurizio Togni has successfully led and implemented various business and IT transformation projects & programs. The main focus is on strategy development, innovation, organization and processes as well as supporting successful project implementations (see extract below).
For further references, details and information, please contact.
From strategy to specific organizational structure - Swiss utility
A Swiss public utility uses the market liberalization to review the corporate strategy and the mission statement. Projects and activities were evaluated and prioritized, and the implementation plan was set. Management and Commission representatives were supported in the decision-making processes and development of the strategy with know-how, specific inputs, coaching and recommendations for the organizational structure.
New business models and strategic options - Swiss utility in a mountainous canton
The energy sector is undergoing an intense transformation. Market opening, liberalization and increased customer demands puts energy providers (utilities) and distribution system operators (particularly small and medium-sized enterprises) under pressure to act. The "Impresa Elettrica Comunale di Poschiavo" (IECP), supplies energy to the municipality of Poschiavo and the surrounding region and is evaluating new business models and a more efficient organizational structure. TM.RESULTS supported this process with market know-how, industry and technology expertise and a range of measures to help guide the workshops and integrate all participating groups in the discussions. (IECP)
Finding new business opportunities and income streams - Swiss utility
Swiss energy companies reported declining yields from conventional energy production. Which businesses and new revenue streams are available to exploit the current extensive infrastructure and also make the company immune to the volatility of electricity prices? Axpo relies on secure data network services and on TM.RESULTS to help ramp-up a sustainable new business segment. Analyses, strategy workshops and evaluations are only some of the measures that bring content, personnel and infrastructure together under one roof. (Axpo)
Collaborating for market success – nine utilities open a joint service center
ENERTI SA in the canton of Ticino gets ready for the future by checking the strategy, enabling synergies and optimizing infrastructure and services. The partnership of nine regional utilities relies on TM.RESULTS to help set-up a joint service center. All relevant departments and divisions are involved through interviews, coaching and workshops. The business plan builds on efficiency and customer focus. Careful and disciplined execution of the project plan results in a successful start for the joint service center.
Optimized customer service with 360° customer information/CRM
Develop the CRM strategy and requirements, evaluate countless offers on the market to evaluate the right system, bring the right IT partner on board, and finally, integrate the system into the existing infrastructure; TM.RESULTS supported the Aziende Industriali di Lugano (AIL) SA to develop a CRM strategy, select the right solution, identify the appropriate partner and plan and implement the ramp-up.
Strategy profile and strategy map
Support and coaching of management team to help develop and document the strategy: (i) strategic profile; (ii) "strategy map": vision, mission, values, differentiation, strategic objectives, KPI, identification of strategic initiatives, and (iii) lay out the roadmap. (Swiss multi-utility)
Business plan for the implementation of a CHP and a district heating network
The Aziende Industriali di Lugano (AIL) examined the construction and operation of a combined heat and power plant (CHP) with large heat pumps and cogeneration at the wastewater treatment plant (WWTP) Bioggio and a district heating network. To accurately evaluate such an important investment, AIL needed a detailed business plan for the design, construction and long-term operation of the project. Use of available resources, development of energy costs (renewable & conventional) and legal requirements were all incorporated into the scenarios. TM.RESULTS channeled the decision making process, prepared the detailed business plan and guided the internal discussions until a decision was reached.
Strategic planning and business case development – merger of eight utilities
Situation analysis of all eight utilities, development of a shared vision and strategy, definition of a future-oriented, efficient and professional organizational structure, determination of the roadmap.
An association prepares for the future for its members – positioning and strategy development
Review goals and strategy, survey the member companies, support the strategy process, develop action items, lead workshops, document procedures and results and implement a realignment with a roadmap and action plan. TM.RESULTS supported the review of the previous strategy, helped to identify the new direction and plan the corresponding measures - all in close cooperation with the alliance member companies. (association)
Organizing Sales & Marketing structures – customer focus
Definition and development of marketing, sales and presales processes and the organizational structure. Market segmentation and development of key account plans. Development of regional distribution channels. Support and coaching for successful acquisition of key accounts and implementation of the business plan. (Service providers)
Strategy check for utilities
Review strategic alignment, adjust to market needs and regulatory requirements and set up a five-year plan; coach the board of directors and management, promote dialogue; monitor and guide internal decision-making processes and define the implementation measures for the departments and divisions.
Efficiency check for your IT structures
The IT infrastructure provides a basis for efficient and profitable growth. Reduce costs and effort through periodic review of the IT infrastructure. A Swiss company in network building construction and maintenance with a focus on telecommunications and energy relies on the analysis expertise and market understanding of TM.RESULTS, who supported the processes with analysis, evaluation and documentation – contributing to sustainable decisions.
Liberalization of the energy market – meeting ElCom requirements easily
When energy markets open, new and extensive regulations come into effect for all utilities. ElCom reporting consists of complex and laborious processes: TM.RESULTS helps the utility prepare network costs and revenues, identify energy costs and revenues, define new tariff structures and, in addition, transform internal reporting structures to be robust and sustainable.
Increased efficiency measures, reengineering the customer care process
Definition of new end-to-end processes for customer care, designation of a new and more efficient organizational structure, identification of efficiency improvement measures and developing an IT infrastructure roadmap. (telecommunications)
FTTH strategy and program management
Definition of the program structure and operational management of the "fiber to the home" program: strategy, positioning, program structuring and management, tendering for passive and active network components. (utility company)
Market study and customer segment analysis
Support a market analysis of the international customer segment for a leading telecom operator.
Strategy development and coaching
Support and coaching of management at two Swiss utilities to development new strategic business areas (contracting, telecommunications and gas).
Strategic review and business case
Review of the strategy and preparation of a business case for the development of a new business area. (technology and transport companies)
Customer care assessment/CRM
Analysis and evaluation of customer care and call center organizations, processes and IT systems. Identification of "quick wins," prioritization of emergency measures and recommendation for a new long-term IT architecture for CRM and billing. (cable operator)
Business blueprint/impact analysis
Validation of customer business processes (subsidiary) and leading an impact analysis for a group level integration - harmonized processes in a shared service center. (construction)
Succession planning for the family business
Facilitate management change, guide and address the review of strategy and policy options; establish priorities for further action and monitor progress; moderate and evaluate workshops and discussions with all stakeholders.
Market due diligence
Conduct due diligence on behalf of a venture capital company. Assessing the financing for a new telecom operator during the launch of new broadband technologies. Assessment of the general business environment, the geographic markets, products, services, technologies, organization and the regulatory situation.
Business plan, pre-IPO consulting
Support the development of a strategic business plan for a start-up company. Organizational design, management and restructuring plan, process analysis and optimization, blueprint for the subsidiaries.
Global data center analysis/cost reduction
Cost analysis of four global data centers. Identification of efficiency improvement potentials and recommendations for possible cost reduction scenarios (consolidation versus outsourcing), preparation of business cases. (industry).
Assessing the outsourcing organization
Assessment and recommendations for optimizing the outsourcing organization of a leading telecom operator. Program management of a triple-play platform (telephone, Internet and TV): defining and implementing a complex solution for automatic configuration of "3-Play" product components and services for a leading wholesale operator.
IT infrastructure strategy development
Project leader for a supplier portfolio assessment. Definition and recommendation of strategic partnerships to reduce complexity and costs. Development of fewer but stronger strategic relationships with strategic suppliers. (wireless operator)
Strategic IT master plan
Project leader for the validation and prioritization of the strategic IT portfolio/initiatives. Alignment of the IT portfolio to the business strategy. Development of a quarterly action plan for all business units. Definition and integration of monthly reports. (leading wireless operator)
For further references, details and information, please contact us.