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Liberalization of the energy market – meeting ElCom requirements easily
When energy markets open, new and extensive regulations come into effect for all utilities. ElCom reporting consists of complex and laborious processes: TM.RESULTS helps the utility prepare network costs and revenues, identify energy costs and revenues, define new tariff structures and, in addition, transform internal reporting structures to be robust and sustainable.
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Increased efficiency measures, reengineering the customer care process
Definition of new end-to-end processes for customer care, designation of a new and more efficient organizational structure, identification of efficiency improvement measures and developing an IT infrastructure roadmap. (telecommunications)
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FTTH strategy and program management
Definition of the program structure and operational management of the "fiber to the home" program: strategy, positioning, program structuring and management, tendering for passive and active network components. (utility company)
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Market study and customer segment analysis
Support a market analysis of the international customer segment for a leading telecom operator.
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Strategy development and coaching
Support and coaching of management at two Swiss utilities to development new strategic business areas (contracting, telecommunications and gas).
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Strategic review and business case
Review of the strategy and preparation of a business case for the development of a new business area. (technology and transport companies)
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Customer care assessment/CRM
Analysis and evaluation of customer care and call center organizations, processes and IT systems. Identification of "quick wins," prioritization of emergency measures and recommendation for a new long-term IT architecture for CRM and billing. (cable operator)
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Business blueprint/impact analysis
Validation of customer business processes (subsidiary) and leading an impact analysis for a group level integration - harmonized processes in a shared service center. (construction)
